I’ve been experiencing issues with Comcast, my Internet provider, for quite some time. The point when I had no TV and no Internet — right before I left for Disney World at Christmastime — was only the beginning. Comcast isn’t known for it’s great customer service. Remember the recorded call where the man attempted to cancel his service?
Well… how about one where COMCAST called ME to see if the recent onsite service call (that didn’t happen because they didn’t show up) fixed my problem…
I was so excited to receive a call so I could explain that no one showed up on the day of my service appointment… and I kept asking to speak with a supervisor because (you know already if you’ve ever had to call Comcast for technical assistance) if you finally make it that far, they often give you a transfer code. A transfer code (from what I understand from the explanation I was provided) means that if you need to call back, you don’t have to go through the same entry level assistance regarding rebooting and more.
Sadly, I’m pretty sure this treatment can’t be blamed on outsourcing calls to India, but it is more proof that Comcast doesn’t care about their customers.