Yesterday evening after dinner we rolled into a Starbucks. Ben stayed in the car with Coco and Perry and I went in to place the order — a tall hot chocolate (because Perry is a wimp), a gingerbread latte (because Ben is into foo-foo drinks), a bold mocha for me (booyah!) with one cake pop, one cookie, and one piece of cranberry dessert of some kind. The cost… $30 bucks even! I looked at Perry and mouthed, “$30 BUCKS??” I know it’s Starbucks, but seriously… $30 bucks? The cashier then asked, “Would you like a receipt?”
So I look at the receipt and find that she charged me for a whole tray of the cranberry stuff and I got a triangle piece about the size of my thumb. I again wait in line to explain the error I believe was made. She sees the mistake and gruffly says (like she’s mad at ME), “They put the buttons too close together on the register!”
You know, you more than doubled the cost of my purchase and you say THAT? I think she should have instead said something like, “Oh. Wow. I’m sorry. Let me make it right.” Because as a customer, I translated her response into, “It’s not my fault. That dumb company I work for put the buttons too close together.” Like I care.
If you already know the buttons are too close, you might want to pay closer attention to which one you hit. (And, wouldn’t you think SHE would have noticed the price was a tad too much?) Still, everybody makes mistakes — I sure make my share. I simply wanted her to acknowledge the error and make it right. A genuine “I’m sorry” would’ve been a really nice final touch. Isn’t that what every customer wants when something similar happens? It shouldn’t be that hard, you guys.
I’m going to see if i can’t get Coco to switch jobs. Starbucks in Columbus could sure use the help.