I got an email today from our host company that serves as a pretty good example of spreading good karma. The email basically said that because there are winter storm warnings for many regions in the US (including areas where their data centers reside) they want to ensure me (their customer) that they are prepared and are watching weather patterns. (Cool right?) They also let me know they have multiple fuel vendors on standby to provide refueling services for power generators in the event of any extended utility power interruption. (I feel better already!)
And then the clincher… They said, “Your business is important to us and we understand the challenges these situations present.”
Now our server may take a dump the second the first flurry flies. If it does, my perception will remain that they did everything they could before the fact to take good care of me. They even took ownership of the crappy weather, you guys! By proactively advising me of the potential situation, and by being transparent insofar as to their intended actions, the end result is that I feel more confident in their service than ever before. And that’s good business karma.
So to do my part, I too will spread some good, cozy karma…
… to help offset the negative aspects of what we already have and what we’re gonna get more of…
