I been a customer of both Verizon and AT&T — and, y’all know I’m a MAC through and through. What you may not know (if you’re not a MAC fan or an iPhone geek) is that we iPhone people have been stuck with the choice of only one carrier since the iPhone’s release. AT & T. Not anymore! The iPhone 4 will be available through Verizon on February 10, 2011.
Of course I hate dropped calls, and there was a time that I had some major issues with that. It seems to me the network has gotten better over time, and I figure when many iPhone users jump ship to Verizon, it will improve even more. But I’m staying with AT&T because of the customer experience they always provide — and NOT moving to Verizon for the same exact reason.
AT&T helped me one month when the pesky neighbors (Mom & Carl) decided to rack up over $400 in minutes. Every single time I have called them I’ve gotten a real, English-speaking person who was knowledgeable. I’ve never once had an issue they didn’t address in a positive and CARING manner.
Verizon? Oh my. When I tried to get DSL here about 4 years-ago, (after having it for years at a previous residence), it simply wouldn’t work. I tried. They tried. For over 3 weeks the battle ensued and finally, some India dude agreed that it wasn’t going to happen and I was told to ship my equipment back. But then, I got a bill for installation. Only after 2 hours of calls, and being transferred a bajillion times was understood that I wasn’t going to pay for an installation that wasn’t successful. It took almost 3 months of being invoiced to actually get the balance removed.
But that’s not the best one! Ticked off about the whole DSL thing, I picked up a home phone through my cable Internet provider, Insight. Insight paid Verizon for my phone number, I called Verizon to disconnect service and pay the final bill, and I thought it was done. Nope! I’m NOW getting calls from a collection agency to pay that flipping bill. They don’t know my social security number or anything other than the company that wants money is Verizon. They sometimes call as late as 9:00 PM EST — even though I’ve explained the issue, told them I’m not going to pay, and told them not to call me again. Here’s the real kicker…when I call Verizon, they say they can’t help me because it’s no longer in their system. Seriously. And how can they charge me for service of a phone number they didn’t own during the billing cycle?