I rarely call support for assistance on anything, but after weeks of frustration with my trash can (yes, my computer’s trash can), and after searching through the Apple support files for help and finding nada, I decided to reach out to them.
This is where it gets interesting…
I chose the option for “express lane” expecting to get some ‘chat live online’ thing. But no! I simply logged into my .mac account through the support area of their site, entered in my computer’s serial number and my phone number, and selected to have an agent “CALL ME NOW”. I hit submit and guess what?! My phone rings. How cool is that?
Too bad my story doesn’t end there with a satisfactory resolution. The downside is the call lasted 28 minutes and the end result?
An easy answer for them — basically that translates to… hang up, and take a few hours of YOUR time to re-download and re-install their software. Always the obedient little MAC girl, I jump through the hoops and it fixes NOTHING. 10 minutes of searching macrumors.com, I find the answer and fix it myself in 3 minutes.
I LOVE LOVE LOVE Apple. So…I have a phone that has a ton of awesome apps, but doesn’t really work as a phone — and a computer that was eating trashed files without permission, and my beloved Apple pretty much failed me this time.
