I LOVE LOVE LOVE Kubota action sets. I purchased my first one in 2008, another in 2009, and another in 2010. Recently, I wanted to try a new (and totally cool looking) action set and downloaded the trial with the intent to purchase. With it came their ‘DASHBOARD’. As much as I love their actions — that’s how much I HATE the freaking dashboard. I am a customer, and I don’t want the dashboard. I want the POS gone from my work area. As a loyal, paying and repeat customer — do I get what I REALLY want?
(And while you’re at it, please insert the word “IS” after the word “DASHBOARD” so your weak apology makes sense — …we feel the DASHBOARD **IS** the…)
Please note that KUBOTA feels it’s the greatest way to organize actions. Who cares what YOU feel, Kubota? Shouldn’t it be about what I feel as your customer?
Maybe I’m upset and disappointed because every day I’m surrounded by business philosophies of how to treat customers/clients. Maybe it’s because I know how my Dad treated our customers in our family grocery store a bajillion years ago (and yes, we had thieves in the Ville even back then). Maybe it’s because I ALSO USE OTHER PHOTOSHOP ACTION SETS that I’ve purchased that don’t stick their crap in my face. What if they all did, Kubota? Then what?
Dashboards all over the place is what.
For three years I happily used Kubota products. Their actions are so amazing, I was a repeat customer. But until Kubota cares more about what I FEEL than what THEY FEEL, I won’t purchase their products. Now I know I’m just one customer (although repeating the same question/answer twice on the FAQ sheet might indicate others are also dissatisfied), and I’m sure their organization will remain successful without me, I’m still really, really disappointed that they are more focused on their product than they are their customers.
