My Internet connectivity situation has improved — only because two employees are going ‘above and beyond’ to ‘make it right’. I’m STILL frustrated about the lack of communication within the company with which I choose to do business — not just their poor communication with me, but also the apparent lack of internal communication within their organization. There’s a problem when a supervisor explains that the one person who can help with my issue (yes, within this cable ISP company, only ONE person has the knowledge required), is on vacation and says, “I will get with him on Monday and let you know what we come up with.” For the record, the supervisor has YET to so much as send me an email you guys, and it’s Friday already. Dear Insight — you SERIOUSLY need a dose of Scott McKain. Please choose the training program topic entitled, “The Ultimate Customer Experience®”
I’m certainly doing MY job as a customer communicating my dissatisfaction with my service, but I am STILL a customer. I am still trying to work with this company rather than take my business elsewhere.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
~Zig Ziglar
I said, “I want the long hair shaved off.” Now I get it… I poorly communicated what I really wanted, and the person with the clippers took my statement literally. It’s a Doggie Daycare did an incredible job at what I communicated I wanted — Gracie smells wonderful, she’s groomed neatly and they did a perfect job for an extremely reasonable price. But what she understood I said was: “I want my dog shaved. Bald. Nekkid. Smooooth.“
Still practicing Tv mode -- IS0 100, f/2.5, 1/2000 sec
Gracie is embarrassed. I don’t blame her. She told me she now understands how Perry feels, and plans to be nicer to bald people from this day forward.
Tv mode -- ISO 125, f/2.8 1/2000 sec