I spend a ton of time in my office chair and the one I have is totally worn out. In reality, it was worn out about 2 years ago. Rather than pick up a chair at our local Staples, I figure I deserve a kick-ass chair! I’m pretty sure that I absolutely deserve a Herman Miller! I placed my order on January 6th.
So it took one full week for the Herman Miller Store to build my fabulous chair (whatever) and it was “shipped” on the 14th. Figuring my delivery would be here at some point today, I access the online tracking and read through the comments. Loaded on the truck at one location… transported to another… customer was called and a message was left… WAIT!
No, no one called me. The number they have is my mobile and I can look at the call log — it’s not like it used to be when you could say you called a number and there was no caller ID or answering machine. So I keep reading the shipping notations that stop with the info that explains that my kick-ass chair was unloaded and is now at the shipper’s facility. So I call the Herman Miller Store to ask why I still don’t have my kick-ass chair and am connected with the shipping company, Ceva.
The guy is all nice when the Herman Miller Store representative is still online, but when she’s gone and I explain that I didn’t receive the call that’s noted, dude cuts me off by talking over me. “CAN YOU BE THERE FOR DELIVERY BETWEEN NOON AND 4:00 PM?” He obviously didn’t want to hear that the notation made by their organization was nothing more than a way to blame their delay on me. But you see, I’m HERMAN MILLER’S customer — and the poor service and the treatment I received from Ceva is a reflection on the Herman Miller Store.
This chair better be totally kick-ass! I’ve waited 2 weeks to get it; took time from my schedule to track it down and call to actually get delivery; AND was treated rudely. I’ve decided they can KEEP the desk I was about to order to go with the chair. That’s what happens when you those who work with you or for you simply don’t perform to standard. I expected more.
Coco is showing you how many weeks I’ve waited on my chair. Or… maybe she wants you to know how old she is.