Apple phone. Apple computer. Apple watch. Apple credit card. Ah yes, I’ve been an Apple fan girl for as long as I can remember. Today, I’m mad at them for something they didn’t do… not directly anyway.
I’m done with Goldman Sachs Bank USA.
Remember me telling you about the mysterious charge on my CC that happened back in December? To recap, a person purchased gift cards, a video game, and a “hug” using the name Diane Rimes. He/she used my virtual CC number and phone number, her/his own name and the wrong physical address to purchase items using an account that doesn’t belong to me. Of course, I can prove all this happened and provided all the information to the CC provider, Goldman Sachs.
Their claim that they will protect their customers from fraudulent charges is a lie. There’s no way a “real” person reviewed this because they let me know today that:
Your Apple Card transaction dispute investigation is complete and the merchant charge(s) will remain on your account.
I’m going to pay the nearly $200 charge, but I’m done. Apple chose Goldman Sachs — and it’s the card in my phone’s wallet that pays me cash back. I’ve had an Apple CC for as long as I can remember. This one was issued when Apple changed providers in 2019; I’ve always paid early; and this was my first fraud claim.
Because of this CC fiasco, I’ve lost some of that long-time loyalty for Apple. That’s how it works…
If one person in your company — or one of the companies you’ve chosen to represent your brand — fail to treat your customers with respect while providing exceptional service, your reputation is soiled.
I’m so done… hello, Android! ðŸ˜
Now you know: Michael Keaton only had 17 minutes of screen time even though the movie was called “Beetlejuice.”