Ben was to receive a package that required a signature earlier in the week. He was working and since I’m retired, it was my job to watch for the UPS delivery. On day #1, I failed. Delivery was to be reattempted the next day and I was ready with the garage door open and saw the big brown truck arrive.
Me: I missed you yesterday and I need to sign for the package.
Him: You don’t need to sign anything for me, Shelley.
The “S” in UPS stands for SERVICE!
UPS’s Tommy knew my name even though it wasn’t the one on the package. He knows where my family members live and let me know he would’ve dropped the package off with one of them (Pesky neighbors or Jerilyn at MasterSbilt) but he’d taken the previous day off.
He talked about the company’s changes over the years — how UPS used to be the only delivery service allowed in the front door of businesses because of their strict dress codes. He expressed sadness that their trucks aren’t kept as clean anymore and how standards have been relaxed.
Our world could use a whole lot more people exactly like Tommy!
He explained that he still adheres to the old rules, and upon his retirement in the next couple months he’s going to grow a beard. Although UPS allows beards and visible tattoos now, it wasn’t always that way, and Tommy still believes UPS drivers shouldn’t “look homeless.” 😉
Tommy said, “I tell every one that the “S” in UPS stands for service and we need to remember that.“
Neither Merida nor Hugo care how customer centric UPS is…
They don’t like the brown truck and they don’t like ole’ Tommy. But I sure do appreciate those who still believe that customers should be treated like they matter.
Now you know: Apple recently paid $95 million because Siri was caught eavesdropping on private conversations, like doctor visits and drug deals, then sending those recordings for human contractors to listen to. Siri was triggered not just by “Hey Siri,” but by phrases that sounded similar like “seriously.”