Don’t believe the T-Mobile commercial that tells you how easy it is to switch to their carrier. While it might be that easy for someone… it wasn’t like that at all in my case.
It IS the squeaky wheel that gets the grease!
We started the switch from AT&T to T-Mobile on 2/10/26. Two new phones arrived on 2/12/26. Ben’s phone came the following day. Everything was GREAT until we started doing the actual switching. It’s like we could SEE the sky at the end of the barndo, but it was far, far away.
I’ve met a bunch of people at T-Mobile throughout the process:
- Person #1 switched me to “a better plan for the same price.”
- Person #2 said don’t activate the 2 phones until the 3rd one was chosen.
- Person #3 and Person #4 said you can’t order phone #3 until the first 2 are activated.
- Person #5, a supervisor, said to add a line (and walked me through it), then said to call and cancel the extra line after receiving the phone. Said it would be easy.
- Person #6 added phone #3 and ported the number, but said the supervisor would call me to cancel the extra line.
- He never did so I call back AGAIN.
After more than 5 hours on the phone trying to straighten out the mess, my call was automatically escalated and routed to Alex, who claimed he was “as high up as you can get.”
By this point, I wasn’t the only one that was tired of the runaround…
We all love our phones and I THINK Alex fixed us. Sort of…
Alex changed our plan (back to what I had before rep #1 changed it), performed a whole bunch of other slight of hand tricks, and we now have 4 lines for 3 people with 3 phones… and the price is (AT LEAST THE PROMISED PRICE) is reasonable. Alex explained it would cost $49 more to remove the 4th line, so there’s that. 🙂
The T-Mobile commercial says it’s a 10-minute process… ours was more like 10 days. Let’s hope it was worth it.
Now you know: United Airlines Flight 232, despite 112 out of 296 onboard dying, is considered to be one of the most impressive landings in aviation history. Pilots failed to copy the accident & landing on simulators. UA232 helped make Crew Resource Management, a new concept, standard practice in airplanes.