Email servers sputter and hiccup under heavy loads (junk email marketing is saturating the workplace, isn’t it?) — and that’s exactly what was happening to our poor, overworked one. Email was arriving a day later instead of minutes and sometimes messages lost their way home never to be heard from again. Our predicament was so frustrating, I even started to miss the 1k SPAM email messages that are always ready to greet me at the break of every dawn. Yesterday morning I took the plunge to Google Apps for Business.
Switching up requires that you have the ability to access your domain’s MX records and knowledge insofar as how to modify them. Everything took less than 30 minutes to set-up and complete for our office, and I was excitedly waiting for propagation to complete so I could start getting all those diet and insurance garbage emails once again. But after several hours passed with no email messages, I figured I should attempt to contact Google — if something WAS wrong in the set-up, we wouldn’t be down another day waiting on another period of propagation while we continued missing important business connections.
Clicking “contact” from my login area, I was provided a pin and a phone number. I expected that I would get similar treatment as I receive when calling my host company of over 15 years — low level phone support forcing me to create a trouble ticket for a issue that could be resolved in 5 minutes with a properly trained employee — with a promise that an engineer will review my trouble ticket and respond with a bajillion hours. Or, even worse… I wondered if I would get a person that I couldn’t understand — and that couldn’t understand me.
I was amazed when an Enterprise Support person answered my call on the 3rd ring (NO WAIT TIME?!?!?). A live person, you guys! Now I’m not going to tell you that he was talking to me from Indiana, USA — but I can tell you that we had no issue communicating. He was happy to review all settings to make sure everything was correct while I was right there on the phone. (And I’m thinking… “why can’t my host company do that?“) Five hours sleep later and I wake to see my garbage email is back on track and waiting to greet me.
Even better… I know if I have an issue, I can pick up the phone, call Google, and get a REAL LIVE PERSON to help… all without waiting on hold or filling out a time-consuming trouble ticket form (that is supposed to expedite my issue… yah, right). Libby loves Google Apps for Business too! She’s a fan of anything that makes it easier for me to spend more time with her…