I have Comcast/Xfinity cable TV and Internet service. I also have Metronet Fiber Internet. If one goes out, I have a back-up. I don’t mind paying a reasonable price for a good product or service, but when I paid my cable bill today I decided enough was enough. My Comcast bill was $188 bucks (it went up $20 in March and another $20 in April). It included TV service rarely used because I also have DirecTVnow, Netflix, and Prime Video. Yes. Seriously.
I started a chat in an effort to cancel the cable TV and keep Internet, and 50 freaking minutes later the representative was still trying to lock me into a plan with XFINITY Voice even though I kept telling her I didn’t want it. She FINALLY gave me a number to call, but kept right on typing in the chat window.
The person I connected to by phone probably knew by the sound of my tone and clipped version of what I endured that I was about to cancel the whole shebang. My bill is now $60 less for the exact same thing I have now.
I’ve included a short portion of the transcript is below to help reinforce this public service announcement. Skip the chat option with Comcast/Xfinity. It’s a joke, you guys.
