this is my week for ultimate customer experiences

Feb 11, 2021

My fitbit challenge still tops the list (so far) of bad customer experiences for 2021, but what happened yesterday wasn’t great either…

I ordered popcorn tins for my son and granddaughter for Valentine’s day from The Popcorn Factory. Their product is certainly not cheap — especially considering it’s freaking popcorn — but it is tasty and it’s not like shopping is a great COVID activity. Both tins were set for delivery on the 10th. Ben got his, but Coco’s shipment was delayed until AFTER Valentine’s Day!

So my ‘big kid’ got a Valentine’s gift and my 10 year-old granddaughter didn’t. Rather than look like a poopy Nana, I told Ben what happened and he pretended the one received was for them both. No reason to explain to a child why a business doesn’t deliver a purchased product WHEN they promised they would. Heck, I can’t understand it myself. Stop promising what you can’t deliver!

Snow delivers without promising anything. It comes when it comes and there’s not a thing we can do about it.

love me some snow

My favorite brother’s wife sent me a photo of what she was cooking for dinner last night. She was so proud of her gluten-free homemade chicken noodle soup and mashed cauliflower posing as mashed potatoes! I replied with, “we’re both having chicken,” and sent her a photo of what I made for dinner. That’s the last I heard from her.

Just watched a Facebook live weather update from a Louisville meteorologist who is predicting next week the weather will produce something “we’ll talk about for years to come.” In the spirit of ‘don’t promise what you can’t deliver,’ I’m trusting Mother Nature will live up to my expectations based upon his predictions. Bring it! 🙂

TIL (Today I Learned): Paul McCartney let a stranger claiming to be Jesus Christ sit in on a Beatles recording session in 1967. McCartney explained, “Well, it probably isn’t. But if he is, I’m not going to be the one to turn him away.”