What you’re about to read is a sad story about how a loyal and long-time customer turned into an angry witch (likely with a B).
But first, a commercial break…
SNOW! My favorite people on the planet braved the treacherous road conditions (please don’t notice the roads had already been cleared) to check on their elderly mother/grandmother (I can’t believe I just called myself elderly — AND, they were only there to pick up groceries I ordered for them). They saved her from a day of total and complete boredom (this part is true).
Back to our story…
I’ve worn a Fitbit product for YEARS. In the past, I purchased a couple of the Fitbit Blaze, at least 3 of their HR2 bands — and as gifts for Christmas 2019, I purchased an Ace (kid’s band), and 3 of their Versa2 smartwatches. After that, I bought an Inspire2.
I’ve talked about wearing my Apple watch on my left arm and my Inspire on my right. I’ve talked about specific functions of the Fitbit that are better than the Apple watch. When Perry bought me a new Versa2 because he loves his, I was thrilled. And now, it won’t sync. It’s a total turd.
After talking to a dude on their support line, they offered up a feedback link as a follow-up email. I clicked and told them about my call and what was wrong with my smartwatch. I also provided the specific steps I have to complete each time I want it to sync (it should stay Bluetooth connected). Fast forward through email exchanges with Fitbit providing steps I had already explained I’d taken, and me typing in big, bold print in multiple emails, “My Versa 2 requires a restart every single time I want to sync,” I finally asked that they close the ticket and just go away. They replied back with more steps that I’d already tried (and had told them I tried) and I asked again that they just go away.
Another commercial break…
At least 5-inches of snowfall hit Seymour, Indiana yesterday with more bad weather on the way.
Back to our feature story…
So far, they’ve not contacted me again. If not to offer a refund, at this point nothing else would be acceptable. I’m done with Fitbit, you guys.
Reading on Reddit, I found that a whole bunch of other people are experiencing the same thing with their Versa2 smartwatches. It’s rumored that (always believe what you read on the Internet) it’s a Google conspiracy! You see, Google’s purchase of Fitbit was finalized and Fitbit has the Amazon Alexa technology in these watches. All I know for sure is I feel bad that Perry bought a gift for me trying to be a nice guy — and all it’s done is piss me off. 🙂
I did find a link to an interesting article in the middle of all this. While it’s primarily about security since Google is fueled by data collection for ads, I learned something I did NOT know. Fitbit’s market share is only 2.4% of the global smartwatch market. Apple holds 51.4% — and even Garmin, Huawei and Samsung have more revenue value of devices shipped than Fitbit.
Last commercial before fade to black…
It’s still snowing in Southern Indiana with more on the way. Ice and snow will likely make travel difficult and the dropping temperatures are also cause for concern.
Veering off the traditional path of offering a ‘today I learned‘ segment, here’s a tip for iPhone users…
Do people always ask you talk louder or complain you’re not coming through “clearly” when you’re on calls using your iPhone? If so, it’s an easy fix. Go to “settings” then “Accessibility” and scroll way down to “Audio/Visual” and click it. Turn OFF “Phone Noise Cancellation.”