It depends! Because my job is all about the Ultimate Customer Experience®, a term trademarked by my favorite brother and business, I SHOULD say the experience. But what if you still REALLY want the product?
When you walk a bajillion miles a day (like me), or spend a bajillion hours standing on concrete for your job (like Perry), shoes are pretty darned important. After much research, we narrowed our choice to Kuru Footwear and we both chose the pair we thought best fit our needs. Perry’s treat (yay!), his CC was hit for $332.00. Kuru’s shipping info page promises “most all shoes are shipped within one business day.” I guess we didn’t order “most all shoes.” 🙄
A week later, our shoes are still “processing” although the credit card payment isn’t.
I sent an email to Kuru that’s been unanswered for 3 days; I sent a form through their website that’s also unanswered; and I left a public comment about my dissatisfaction on their Facebook page that they deleted. The customer experience they’re providing is about as bad as it gets. The only way it could get worse is if we never get the shoes and a chargeback is required.
But I STILL want the shoes!
The bunny that walks and poops jelly beans is cool and all that… but it doesn’t help me grind out my steps or Perry as he puts in around 20k steps a day on concrete. So what’s more important — the experience or the product? It really does depend…
Happy Easter, everyone!
1 Peter 1:3 ” Praise be to the God and Father of our Lord Jesus Christ ! In his great mercy he has given us new birth into a living hope through the resurrection of Jesus Christ from the dead.”