I LOVE candles and recently tried out a new company, Goose Creek Candle Company. They were having a sale… what better time to give them a shot?
The items I ordered were shipped in a timely manner but when delivered, the glass container of one of the candles was broken. Understandable… that happens sometimes. So I sent them an email with my order number, details on which item was damaged, and the photo below:
In return, I received an email filled with smiley face emojis and promises to replace or refund. But in order to process, they first must be provided a photo that includes the label. Obviously, the shipping carrier doesn’t give two shits about a photo of the company’s label.
Goose Creek has access to my order. They know it was delivered on the day they received an email containing a photo of the damaged product. But they still required more proof! I dug through my trash — something I can’t believe I did for $11 bucks — and dutifully sent another photo by reply email.
They responded that they would replace the broken product and included a $5 coupon for the inconvenience. Why not just include a pack of wax melts in the replacement shipment? Obviously, it’s because you have to spend more money to use the coupon. I get it… the box was tossed around by UPS and it wasn’t their fault. But they have no one else to blame for how they treat customers. So long, Goose Creek.
TIL (Today I Learned): Cher is the only artist in history to have a Number One song on the Billboard Music Charts for six consecutive decades.