A couple weeks ago I ordered a new kind of shampoo and conditioner (Moroccanoil). It was EXPENSIVE. Although it smells amazing, it made my hair feel gummy and I simply hate it. My friend, Julie, recommended her favorite, (Davines). I thought I’d give it a whirl and I ordered it on Amazon.

The second I opened the mailbox and the fragrance hit me I knew there was a problem. It was shipped with no bubble wrap or anything in the box besides the product. The shampoo lid wasn’t tight.

Back to Amazon.com I went to initiate a return! But no… no returns on this product. There was an option to chat with a representative so I clicked. Into the chat came Naman.

Now I don’t know of anyone in my neck of the woods with that name so I assume (and I could be wrong!) that this dude doesn’t live around here. The name is of Hindi and Hebrew origin and means “salutations; be kind.” His first comment to me was:

“I’m going to make you smile today!”

No photo proof needed to prove my claim and my card was credited immediately. Naman also credited an additional $10.70 for my inconvenience — and I don’t have to return anything.

Yes, Naman lived up to his name and made me smile. Pretty cool, Amazon. 🙂

TIL (Today I Learned): Ever heard of Beirut’s Grudge House? After disputes with his brother over land inherited from their father, a man built a thin, three-story building just to hide his brother’s view of the sea.