We placed an order early yesterday via the Home Depot website. Everything in my cart — over $300 spent — was supposed to be ready for curbside pickup on the same day. Since they close at 9:00 PM, I called at close to 8:00 to find out the status — it’s a 30-minute drive now. My order wasn’t ready.
Do what you said you would do when you said you would do it.
In the business bestseller, ICONIC, (written by Scott McKain), there’s a portion devoted to promise and performance. According to the author, if you over promise and under deliver you fall into the ‘fraud’ category. Not good, Home Depot.
Around here, we’re high promise and high performance.
At least that’s the general perception anyway. Clients never know my “office” is now a barn in the Ville or that I’m praying my dogs don’t bark.
Ok, so I pray my DOG doesn’t bark. One of them is a good girl. 😏
TIL (Today I Learned): When he was an 18-year-old high school senior, LeBron James was offered $10 million by Reebok on the spot under the condition that he would not speak with Nike or Adidas. He turned down the offer and later signed a $90 million deal with Nike.