Customer ping pong sometimes happens within 1 company — like when you’re told, “it’s not my department,” and you’re transferred from one person to another and to another like you’re the ping pong ball. This continues until you’re mad or practically begging for help to your specific issue. Maybe both.
It’s even worse when it involves multiple companies trying to blame one another.
Technology companies rank #1 in customer ping pong.
If you visit here often, you know whatifitdid.com was unavailable for about 24-hours. An error prevented access and was different according to when you visited. Why’s that? Because I was stuck in the blame game of ping pong.
The host company blamed the registrar. The registrar volleyed me back to the host company. The host company blamed everything from CloudFlare to my ISP. And it went on and on. Finally gleaning enough information to get to the correct company and area for service, I was then subject to propagation time before I could even verify the proper action was taken. This time, it was… so 24-hours down was best case scenario.
During that timeframe, it rained and the corn grew.
My friend, Julie, had a recent Walmart delivery ping pong situation between her closest store, Spark delivery, and Walmart Corporate. Her plight started with an order of 27 items and the delivery of only one — a bag of potting soil that busted when the delivery driver dropped it on her front porch. I had to laugh at the mismanaged and disastrous situation, while at the same time was happy it didn’t happen to me.
What’s your worst customer ping pong experience?
Now you know: The Santa Maria, the flagship vessel used by Christopher Columbus to cross the Atlantic in 1492, was only about 62 feet long, making it smaller than many modern commercial fishing boats and yachts.