I always try to treat others with respect — those I connect with by phone, by email or in person. I am not saying that I haven’t asked to speak with someone else if I’m not getting the results I desire (i.e. ‘may I speak with your supervisor’), but I make a conscious effort to never be condescending or rude. Have you noticed that folks who THINK they are so very important are also the ones most often rude to others?
