Business Thoughts | What If It Did

i need a weekend do-over

It's a gloomy, rainy Monday morning and my motivation didn't show up for work today. My first cup of coffee has yet to kick...

Have you noticed that when you purchase a product it seems that your email address becomes more important than your...

One aspect of my work is executive coaching. I don't coach anyone -- people don't line up to learn how to be a fabulous dog...

On March 11, 2019 -- when in-person events started cancelling and COVID-19 became real for me -- I didn't think it would...

It depends! Because my job is all about the Ultimate Customer Experience®, a term trademarked by my favorite brother and...

We all know that a brand is what identifies one seller's goods or services as distinct from others. What you might not know...

After a Wal-mart grocery delivery, you're asked to rate your delivery driver. Nothing elaborate -- not even accurate really...

My fitbit challenge still tops the list (so far) of bad customer experiences for 2021, but what happened yesterday wasn't...

I've talked before how different my job is today than it was pre-pandemic. The cost of our service is about 30% of what it...