Business Thoughts | What If It Did

story of a customer service fail

Maybe it's because my job revolves around how to better serve customers and I notice it more, but it sure seems like a...

When Scott and I were in high school, college was the next step to get ahead in life. Why? Because college graduates have...

I received a business email yesterday that is still setting in my inbox. I haven't replied to it yet because doing so...

Cooperation, collaboration, and mutual understanding are all built on trust. Without it, interactions are plagued with...

Password management is hard enough for younger people who aren't computer savvy or don't know how to use password...

When I woke this morning, I had 3 full-fee speaker date checks and calendar hold requests for my favorite speaker/brother...

We had a client cancel a virtual event last February because of something out of their control -- and as always, we allowed...

Yesterday morning, I had the luxury of sleeping in. That doesn't happen often with two hounds -- not even on weekends. The...

There was a time I was excited for change and technology advances. There was a time I would embrace learning new things and...