My fitbit challenge still tops the list (so far) of bad customer experiences for 2021, but what happened yesterday wasn’t great either…
I ordered popcorn tins for my son and granddaughter for Valentine’s day from The Popcorn Factory. Their product is certainly not cheap — especially considering it’s freaking popcorn — but it is tasty and it’s not like shopping is a great COVID activity. Both tins were set for delivery on the 10th. Ben got his, but Coco’s shipment was delayed until AFTER Valentine’s Day!
So my ‘big kid’ got a Valentine’s gift and my 10 year-old granddaughter didn’t. Rather than look like a poopy Nana, I told Ben what happened and he pretended the one received was for them both. No reason to explain to a child why a business doesn’t deliver a purchased product WHEN they promised they would. Heck, I can’t understand it myself. Stop promising what you can’t deliver!
Snow delivers without promising anything. It comes when it comes and there’s not a thing we can do about it.
My favorite brother’s wife sent me a photo of what she was cooking for dinner last night. She was so proud of her gluten-free homemade chicken noodle soup and mashed cauliflower posing as mashed potatoes! I replied with, “we’re both having chicken,” and sent her a photo of what I made for dinner. That’s the last I heard from her.
Just watched a Facebook live weather update from a Louisville meteorologist who is predicting next week the weather will produce something “we’ll talk about for years to come.” In the spirit of ‘don’t promise what you can’t deliver,’ I’m trusting Mother Nature will live up to my expectations based upon his predictions. Bring it! 🙂
TIL (Today I Learned): Paul McCartney let a stranger claiming to be Jesus Christ sit in on a Beatles recording session in 1967. McCartney explained, “Well, it probably isn’t. But if he is, I’m not going to be the one to turn him away.”
I haven’t had cell service for about 2 solid weeks now. My carrier, AT&T, keeps telling me I’ll be back to normal “tomorrow.” Tomorrow never comes…
So, I posted the following on their Facebook page:
But it gets even better!! Others commented — all agreeing with the degrading cell service AND customer service — and their “Social Media Specialist” (the one with poor grammar that can’t spell) ignored me and responded to another person that commented:
Seriously, you guys, this is about as pathetic as it gets. Grrrr!
If you’re responding to an email with an apology, you should take special care to actually SPELL THE RECIPIENT’S NAME CORRECTLY.
Just that one careless mistake and the apology loses traction. If the sender really cared about me and my business — and if they were sincerely sorry for their error — they would’ve at the very least taken time to use the spelling of the name my mamma gave me.
If you engage in written correspondence with customers/clients/prospects — and you want their business and loyalty — I suggest you take that extra millisecond to look at their name and spell it correctly in every single thing you send.
-Shelley (NOT Shelly, Shellie, Shell, or Michelle)
Facebook Friday… where I share the best thing I saw on Facebook for the week…
Another happy FB Friday, you guys. No drama.  This is the coolest customer experience I’ve read about since what a Fairmont Hotel did for Scott McKain.
Way to go Disney!
Here’s what was shared:
Had to share one last bit of pixie dust from our trip. Last year when my parents’ house burned, most of my Christmas tree ornaments were destroyed. Years of collecting from all our trips and special occassions were gone. While I was at Disney last week I’d planned to try to replace some of them. I asked in the Olde Christmas Shoppe about getting previous year ornaments but they said that they weren’t kept – usually clearanced out each year. I was unpacking the ornaments that I did buy when I found an extra box with this inside – an ornament with the year of each of our previous trips. How’s that for Disney Magic?”
