Got milk?

Got milk?

This photo may be awful, but the subject is adorable. Don’t you agree?

Dharma loves milk

The bed she’s sleeping on is a Coolaroo — and if you have a dog, you NEED one.  Not expensive, is supposed to be easy on joints, is cooler than other pet beds, and Dharma and Gracie approve. So much so that I had to get a second one to accommodate.

what’s important to customers?

what’s important to customers?

I had an issue and had to call Apple support. Afterward, I received an email survey. Being in the Ultimate Customer Experience® business, I find it interesting what companies think their most important feedback is.  For AppleCare, here’s what they want to know:

  1. The Advisor had excellent communication skills.
  2. The Advisor was knowledgeable.
  3. The Advisor was helpful.
  4. The Advisor cared.
  5. The Advisor listened.

There wasn’t one question asking if my problem — my technical issue — was resolved. 

While I think those 5 questions are extraordinarily important, I also think it might be nice for Apple to know if my easy to talk to, knowledgeable, helpful, caring, listening Advisor was able to SATISFY my needs and FIX my issue.

I ticked the “strongly agree” box on every one of the above, then Googled until I found how to get my ‘broken’ Mac specific app to work. Oh well… still have major love for all things MAC.

valentine hearts

my favorite color is…

my favorite color is…

…not blue. Blue food coloring in anything is just messy. Sure is a cute smile this little girl is rockin’ though. Don’t you think?

blue teeth

lovin’ a little sunshine

lovin’ a little sunshine

I noticed my Easter lilies are starting to bloom… although it’s too chilly to be outside much. But I sure do love it when the sun shines through my windows in the morning.

love sunshine

nom nom nom

nom nom nom

Food?  Who doesn’t smile when they eat good stuff?

perry eats

Sadly, there are people in the world who can eat all they want and never gain an ounce. But sometimes, those people are bald and that is sweet revenge. 😉