Business Thoughts | What If It Did

i didn’t think it would last this long…

On March 11, 2019 -- when in-person events started cancelling and COVID-19 became real for me -- I didn't think it would...

It depends! Because my job is all about the Ultimate Customer Experience®, a term trademarked by my favorite brother and...

We all know that a brand is what identifies one seller's goods or services as distinct from others. What you might not know...

After a Wal-mart grocery delivery, you're asked to rate your delivery driver. Nothing elaborate -- not even accurate really...

My fitbit challenge still tops the list (so far) of bad customer experiences for 2021, but what happened yesterday wasn't...

I've talked before how different my job is today than it was pre-pandemic. The cost of our service is about 30% of what it...

We have a guy that's in our masterclass and he is a travelpreneur. His name is Nick. I have to tell you, Nick's lifestyle...

It's after midnight so it's technically Wednesday. First, happy birthday in heaven, Nanny! She was truly a gem and I sure...

You may already be a member -- or maybe you've not even heard about it -- but Clubhouse is said to be the next major social...