After a Wal-mart grocery delivery, you're asked to rate your delivery driver. Nothing elaborate -- not even accurate really...
Business Thoughts
this is my week for ultimate customer experiences
My fitbit challenge still tops the list (so far) of bad customer experiences for 2021, but what happened yesterday wasn't...
yesterday and today… home and work
I've talked before how different my job is today than it was pre-pandemic. The cost of our service is about 30% of what it...
when i grow up i want to be a travelpreneur
We have a guy that's in our masterclass and he is a travelpreneur. His name is Nick. I have to tell you, Nick's lifestyle...
and i have a ringside seat
It's after midnight so it's technically Wednesday. First, happy birthday in heaven, Nanny! She was truly a gem and I sure...
welcome to the club… or not
You may already be a member -- or maybe you've not even heard about it -- but Clubhouse is said to be the next major social...
the way to become a World Champion of conspiracy theories
I know a whole bunch of people that are vying for the title 'World Champion of Conspiracy Theories'! I'm starting to wonder...
it’s not really customer service when you do that
I understand times have changed and the way we service our customers has also changed. But listening and responding --...
the forecast is bleak, dreary and miserable
I'm not talking about the weather when I say the forecast is 'bleak.' I'm instead talking about the COVID forecast....